Terms & Conditions

Order Status:

A confirmation email will be sent to the email address you provide at check-out. Updates will include order confirmation, as well as notification of any delays or requests for additional information.

Shipping: 

Each piece is made to order so please allow 7 to 14 business days for your item (excluding shipping).  

All orders ship USPS Ground.  Shipping and handling rates vary by area. At this time I do not ship internationally.

Expedited shipping is available. Please email for rates.

Sales tax:

True Happiness Designs charges Massachusetts sales tax of 0.625%


Returns:
Customer service is my highest priority, please contact with any issue you might have and I will do my best to resolve it in a timely manner.

Unworn, unaltered jewelry with tags attached and in its original packaging may be returned to True Happiness Designs for refund or exchange within 7 days of receipt. Please email traci@truehappinessdesigns.com for return requests. Please provide your Name, Address, Order Number and Reason for Return.  Approved returns will be credited for the purchase price of your item. I do not refund shipping charges, unless I have sent an item in error. Return shipping and insurance is the responsibility of the customer.

Regular orders may be cancelled any-time prior to shipping. I regret that I am unable to refund shipping charges for items cancelled once they have been shipped. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.


Special Orders and Custom Orders cannot be cancelled once they have been placed into production.

Repairs:

 I will gladly repair any jewelry that was created by me free of charge within 6 months of delivery. After 6 months I will repair it for a small fee. Please contact me with all the info so we can discuss whether I would need to order the same materials, or you are happy with a repair with the materials I do have on hand.
Thank you

Copyright:

The following elements of this website are the property of True Happiness Designs or my suppliers and are protected by Unites States and International laws.

- All text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations - both individual and as they are compiled on this website.

-All software